Easy Remote Support

Home User SupportSmall Business Support

WHY CHOOSE OUR SERVICE?

One of our main aims is to bring cost effective computer support to residential families. We do not believe this should be an expensive service, especially now, and we have priced our Home Helppoint Support service at an affordable level, and we are here to support you.

90% of issues can normally be sorted quite quickly and remotely, and our aim is not to charge you the earth for support, we make sure we do as much as we can remotely so you pay the absolute minimum for a call-out service if it is needed.

For the equivalent of *£9.99 a month for new users & *£12.99 thereafter, our goal is to provide our customers with all round, high quality support for a flat fee.

Some other companies charge between £40 – £90 + Vat, and that is only for 1 or 2 incidents!!

To get support with your laptop or computer why not subscribe today.

*Payable Yearly.

It is worth remembering that we provide

  • Unlimited remote support* for up to 2 Laptops
  • Help with on-line protection
  • Save money on some hardware purchases, compared with retail prices
  • Save money on call-out charges to repair or install your hardware
  • Advice on data backup to protect your valuable information
  • Help with preventing & removal of computer virus software, updates, adware etc…

But there are times when an expert is physically needed on site to fix a problem or set-up new hardware, and we know call-out charges can be expensive. So in order to reduce call-out cost, we work with a network of engineers to ensure we try to get you the best local engineer at the best price.

We can source new hardware which will be compatible with your computer system, and if an installation engineer is required, this can be arranged. The only extra you pay is for new hardware and engineer call-out charge, and we do not charge you for anything you have not agreed to in advance.

If we have to take the hardware away for repair you do not pay any extra.

** Support only provided remotely, & your device must be accessible over the internet. On-site or Call-out charges not included.

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We provide a fixed monthly price* service designed to cater for the needs of small businesses that would like to get assistance with their computer, laptop, printer or internet storage unit, either regularly or occasionally, but do not want to pay over the odd prices or high call-out charges.

You can also add Windows Server Essentials for a little extra.

WHAT’S THE CATCH?

Well, there is absolutely none – Why pay more than you have to!
For the equivalent of *£24.99 a month for new users & *£34.99 thereafter, our goal is to provide our customers with all round, high quality support and secure solutions, for a flat fee.
We deliver the best service to our customers, while making sure we always provide the human touch.

Why not join us by subscribing now.

*Payable Yearly.

WHAT DO YOU GET?

You may be wondering ‘what do I get for my money?’, well this is a list of what is included in the price. In addition to our professional & user friendly support service:

  • Unlimited remote support** for up to 3 PCs / Laptops & network connected peripherals
  • Help with online protection
  • Save money on some hardware purchases, compared with retail prices
  • Save money on call-out charges to repair or install your hardware
  • Advice on data backup to protect your valuable information
  • Help with preventing & removal of computer virus software, updates, adware etc…
  • Support for all Windows systems including Windows 10 & Windows server

We can source new hardware which will be compatible with your computer or network system, and if an installation engineer is required, this can be arranged. The only extra you pay is for new hardware and engineer call-out charge, and we do not charge you for anything you have not agreed to in advance.

Whether you have an email issue, virus issue, want assistance with software updates or just need a helping hand, our engineers are eager to help.

** Support only provided remotely, & your device must be accessible over the internet. On-site or Callout charges not included.

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